How Much Is Outlook CRM? The Ultimate Pricing Guide with FAQs and Comparison

Greetings, fellow business professionals! In today’s fast-paced world, managing customer relationships is more critical than ever. That’s why Customer Relationship Management (CRM) software such as Microsoft Outlook CRM has become an essential tool for many companies. But the question is, how much does it cost? In this comprehensive guide, we’ll provide you with detailed pricing information, FAQs, and comparisons with other leading CRM solutions.

What is Outlook CRM?

For those unfamiliar with it, Microsoft Outlook CRM is a powerful software solution that allows businesses to manage their customer interactions and automate their sales processes. It is a part of the broader Microsoft Dynamics 365 suite of business applications, which includes modules for Sales, Marketing, Field Service, and more. Outlook CRM integrates seamlessly with Microsoft Outlook and provides a host of features to improve customer engagement and boost revenue.

What are the Key Features of Outlook CRM?

Outlook CRM is packed with features that simplify the sales process and enhance productivity. Some of its key features include:

Lead & Opportunity Management
Tracks potential customers and deals from initial contact through to close.
Customer Interaction Management
Centralizes customer information, including emails, phone calls, and meetings.
Sales Forecasting
Provides real-time insights into sales performance and revenue projections.
Reporting & Analytics
Generates reports and dashboards to monitor team performance and track KPIs.
Marketing Automation
Automates marketing campaigns and tracks ROI.

How Much Does Outlook CRM Cost?

Now, let’s get to the essential question: how much does Outlook CRM cost? The answer is not a straightforward one, as there are several factors that influence the pricing, such as the version, licensing options, and deployment method.

Version Options and Their Pricing

Outlook CRM is available in two versions: Professional and Enterprise. The Professional edition is for smaller businesses and includes basic functionality, while the Enterprise edition is for larger organizations that need more advanced features. Here’s an overview of the pricing for each:

$50 per user per month
$210 per user per month

Licensing Options

Another factor that affects the pricing is the licensing option you choose. Outlook CRM offers two licensing options: Per User and Per Device. The Per User license allows one user to access the software on multiple devices, while the Per Device option enables multiple users to access the software from a single device. Here’s the pricing breakdown for each:

Licensing Option
Per User
$50 per user per month
Per Device
$75 per device per month

Deployment Methods

The final factor that affects the pricing is how you choose to deploy the software. Outlook CRM offers two deployment options: On-Premises and Cloud-Based. The On-Premises option means that the software will be hosted on your company’s servers, while the Cloud-Based option means that the software will be hosted on Microsoft’s servers. Here’s the pricing for each:

Deployment Method
Starting at $1,500 per server
$50 – $210 per user per month

Comparing Prices with Other CRM Solutions

Now that we’ve covered Outlook CRM’s pricing, let’s compare it to some of the other leading CRM solutions on the market:

CRM Solution
$25 – $300 per user per month
Free – $3,200 per month
Zoho CRM
$12 – $100 per user per month

As you can see, Outlook CRM’s pricing is generally in line with other leading CRM solutions. However, it’s essential to consider the features, integration capabilities, and ease of use when selecting the best CRM solution for your business.


Q: Is there a free version of Outlook CRM?

A: No, there isn’t a free version of Outlook CRM. However, there is a free trial available for you to test the software before committing to a purchase.

Q: Can I customize Outlook CRM to fit my business needs?

A: Yes, Outlook CRM provides customizable dashboards, reports, and workflows to fit your business processes.

Q: Does Outlook CRM integrate with other Microsoft applications?

A: Yes, Outlook CRM integrates seamlessly with other Microsoft applications such as Office 365, SharePoint, and Power BI.

Q: What is the minimum number of users for Outlook CRM?

A: There is no minimum user requirement for Outlook CRM. You can purchase a license for as few or as many users as you need.

Q: Can I use Outlook CRM on my mobile device?

A: Yes, Outlook CRM has a mobile app that allows you to access your data and perform tasks on the go.

Q: Is Outlook CRM available globally?

A: Yes, Outlook CRM is available worldwide and supports multiple languages and currencies.

Q: What payment methods does Outlook CRM accept?

A: Outlook CRM accepts payment by credit card, PayPal, and bank transfer.

Q: Can I cancel my Outlook CRM subscription anytime?

A: Yes, you can cancel your subscription at any time. However, you’ll be charged for the remainder of the billing cycle.

Q: Does Outlook CRM offer a money-back guarantee?

A: Yes, Outlook CRM offers a 30-day money-back guarantee if you’re not satisfied with the software.

Q: Can I get support if I encounter issues with Outlook CRM?

A: Yes, Outlook CRM offers 24/7 customer support via phone, email, or chat.

Q: Can I migrate my data from another CRM solution to Outlook CRM?

A: Yes, Outlook CRM offers data migration services to help you transfer your data from other CRM solutions.

Q: Is there a limit to the number of contacts I can store on Outlook CRM?

A: No, there is no limit to the number of contacts you can store on Outlook CRM.

Q: Can I get a discount if I purchase Outlook CRM in bulk?

A: Yes, Outlook CRM offers volume discounts for customers who purchase more than 50 licenses.

Q: How often does Outlook CRM release updates?

A: Outlook CRM releases updates every few months to add new features and improve performance.

Q: Does Outlook CRM offer a trial for the Enterprise edition?

A: Yes, you can sign up for a free trial of the Enterprise edition of Outlook CRM.


In conclusion, Outlook CRM is an excellent solution for businesses looking to manage their customer relationships more effectively. Its pricing is generally in line with other leading CRM solutions, and it offers a host of features to streamline your sales processes. We hope that this guide has provided you with valuable insights into Outlook CRM’s pricing, features, and comparisons with other solutions. If you’re interested in learning more about Outlook CRM or want to sign up for a free trial, visit the Microsoft Dynamics 365 website.

Thank you for reading, and we wish you success in your CRM journey!

Closing Disclaimer

The information provided in this article is based on our research and expertise. Prices and features may vary depending on your location, industry, and other factors. We recommend that you consult with a qualified professional before making any purchasing decisions. This article is not affiliated with or sponsored by Microsoft, Salesforce, HubSpot, or Zoho.

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